Reference

Legal terms for your account

Before you open your account, read how access, data use and contact requests work on 9i623.

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9i623 Legal terms for your account
CONTACT PATHS

How to reach us about legal

For legal requests, use the route that matches the change you want. We keep each request tied to your account so the reply is consistent, and we may ask you to resend…

Email request Use the address shown in your account and include your full name, registered mobile number, the page or record you want checked, and the change you want us to consider.
In-account chat Open chat after sign-in for faster follow-up on access, data use or correction requests. We can verify the account details first, then continue on the same thread.
Postal request If you need a paper trail, send a written request with your account details and contact number. We match it against the record we hold before any change is processed.
DATA HANDLING

How we handle records and access

We treat legal handling as part of account care, not as a side note. That means we limit access to the data to the team that needs it, keep cookies tied to…

Account data

We keep the details needed to run your account, confirm transactions and answer requests. When you send a change request, we compare it with the profile data already on file before acting.

Cookies

Cookies help us keep you signed in, remember language and session state, and spot unusual access. You can clear them in your browser, though some pages may ask you to sign in again.

Security checks

If a login looks unusual, we may ask for a fresh code, payment proof or device confirmation. That helps us protect withdrawals, wallet changes and account edits from being made by someone else.

Retention

We retain records for as long as needed for account handling, dispute checks and legal duties. When that period ends, we delete or anonymise data that no longer needs to stay linked to you.

Change requests

To request a correction, removal or access change, write from the contact method linked to your account and name the exact record or setting you want changed.

Who to contact

If you need help with any legal request, start with support inside your signed-in account. We keep the reply tied to your profile so the same issue can be tracked without repeating details.

Your rights, access and records

These questions cover the legal side of opening and keeping an account with us. The answers focus on access, data use, record keeping and how to send a request from the right contact path. If your location changes or local law changes, the terms that apply can change too, so check the page again before you act on any old assumption.

Access depends on local law where you are. If a feature is restricted in your region, we keep it unavailable until local law permits it, even if your account is otherwise active.

We keep account, device and transaction records needed to run the account, verify requests and meet legal duties. We do not keep more than we need for those purposes.

Cookies help keep you signed in, save session state and reduce repeated checks. You can clear them in your browser, but the next visit may ask you to sign in again.

Send the request from the contact path linked to your account, name the record you want changed and include enough detail for us to verify that it is really you.

We keep records only for the period needed for account handling, legal duties and dispute checks. After that, we remove or anonymise entries that no longer need to stay tied to you.

Only the team that handles legal and account matters reviews it, and we keep the discussion attached to your profile so follow-up stays consistent.

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