Reference

Terms & Conditions That Govern Your Account

Every time you open your account on 9i623 and place a wager, deposit via UPI, or request a withdrawal, these Terms & Conditions apply.

Account Eligibility by Local LawUPI, Paytm & PhonePe Deposit RulesWithdrawal Verification ProcessAccount Suspension & Closure PolicyDispute Resolution Pathway
9i623 Terms & Conditions That Govern Your Account
TERMS CONTACT CHANNELS

Reach Us About These Terms

Live Chat Support If any clause in these Terms & Conditions is unclear, open a live chat session directly from your account dashboard. Our support team can clarify policy language, withdrawal conditions, and account-status questions in real time, seven days a week.
Email for Formal Queries For written records of your Terms & Conditions query — such as account closure requests or formal disputes — email our compliance desk. Responses are sent within two business days, and we keep a record of every correspondence for your protection.
Help Centre Articles Our Help Centre contains detailed articles that break down each clause of these Terms & Conditions in plain language. Search by topic — deposits, withdrawals, account access, or dispute steps — to find the exact policy section that applies to your situation.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Policy Practices at 9i623

We apply consistent standards across data handling, account security, and policy communication so you always know where you stand.

Data Retention

We retain your account data — including transaction records for UPI, Paytm, and PhonePe deposits — for the period required by applicable law. You may request a summary of your stored data at any time through our email desk.

Cookie Policy

Our platform uses cookies strictly for session management, fraud detection, and functional preferences. No third-party advertising cookies are placed without your explicit consent, as detailed in the cookie clause of these Terms & Conditions.

Account Security

Every account is protected by two-factor authentication and encrypted session tokens. If you suspect unauthorised access, contact us immediately via live chat; we can freeze your account within minutes to prevent any further activity.

Requesting Policy Changes

If you believe a clause in these Terms & Conditions has been applied incorrectly to your account, you may submit a formal review request by email. We acknowledge all requests within 24 hours and resolve them within five business days.

Who to Contact

Our compliance team handles all Terms & Conditions disputes, data requests, and account-closure queries. Live chat connects you to a general agent first; state 'policy query' to be transferred directly to the compliance desk without waiting.

Withdrawal Verification

Before any withdrawal is processed — whether to UPI, Paytm, or PhonePe — our verification team confirms your account identity against the details submitted at registration. This step exists to protect your funds and is required under our terms.

Common Questions About Our Terms & Conditions

The questions below cover the most common points account holders raise after reading the Terms & Conditions. If your question is not answered here, our live chat and email desk are open to help you directly.

Yes. Every deposit method — UPI, Paytm, PhonePe — is governed by these terms. The specific rules for transaction limits, processing times, and reversal conditions are set out in the payments clause of the Terms & Conditions.

We publish updates to the Terms & Conditions on this page with a revised effective date at the top. Continued use of your account after that date constitutes your acceptance of the updated version. We encourage you to review this page periodically.

A breach may result in suspension or permanent closure of your account, depending on the severity. Funds held in your account at the time of closure will be handled according to the account-termination clause, and you will be notified by email.

Send a data-access request to our compliance email desk. We will respond within two business days with a summary of the personal data we hold, including your transaction history and account registration details, in line with applicable law.

Eligibility to hold an account depends entirely on the law of the region where you access the platform. It is your responsibility to confirm that opening and using an account is lawful where local law permits before you proceed.

If you disagree with a decision affecting your account, submit a formal dispute by email within 30 days of the decision. Our compliance team will review the case and provide a written response within five business days of receiving your submission.

We retain account data for the period required by the law applicable to our operations. After that retention period expires, personal data is securely deleted. You may contact our compliance desk at any time to ask about the status of your data.